Privacy Policy
Commitment to Privacy
The Laundry Valet is committed to protecting the privacy and security of our customers and visitors. We understand the importance of safeguarding your personal information and strive to handle it responsibly and in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.
Data Types Collected
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, shipping and billing addresses.
- Account Information: Username, order history, and account preferences.
- Payment Information: Credit card or debit card details, billing address, and other payment-related information.
- Technical Data: IP address, browser type, device information, and browsing activity on our website.
- Marketing and Communication Preferences: Your preferences for receiving marketing communications from us, such as emails, newsletters, and SMS messages.
Purpose of Data Collection
We collect your personal information for the following purposes:
- Processing Orders: To fulfill your orders, including processing payments, arranging shipping, and managing returns.
- Managing Accounts: To create and manage your customer accounts, including updating your information and preferences.
- Providing Customer Support: To respond to your inquiries and provide customer support.
- Improving Our Services: To analyze website usage, improve our website and services, and personalize your experience.
- Marketing and Communication: To send you marketing communications, such as newsletters, promotions, and special offers, if you have opted-in to receive them.
- Compliance with Legal Obligations: To comply with applicable laws and regulations.
Data Security
We take appropriate security measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:
- Encryption: We use encryption technologies to protect your sensitive information, such as payment details.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits and penetration tests to identify and address potential vulnerabilities.
- Data Breach Response Plan: We have a data breach response plan in place to promptly address any security incidents.
Data Access
We may share your personal information with the following third parties:
- Payment Processors: To process your payments.
- Shipping Carriers: To deliver your orders.
- Service Providers: To provide services such as email marketing, website hosting, and customer support.
- Legal and Regulatory Authorities: To comply with legal and regulatory requirements.
We DO NOT sell or rent your personal information to third parties for marketing purposes.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
Refund Policy
A refund policy is a document that outlines the rules for getting refunds for purchased goods and services. It often details the eligibility requirements for refunds, types of refunds given, the refund timeframe, and the refund process.
Types of Refunds
The Laundry Valet will decide and conclude refund requests based on case by case basis. There is no guarantee that all request for refunds will be acceded to. Approved refunds are primarily made through credits. Additional credits when approved, will be credited into customer's account. Subject to approval, cash refunds can be provided as well.
Refund Timeframe
Should there be a request in refund, customer have to alert The Laundry Valet team via WhatsApp or email in writing within 48 hours of payment. Any further than 48 hours may result in delay as more time will be needed for further investigation.
Refund Process
Refunds will be made by the end of every week. Customer can review their credits given via statements which they can access via their app, email or simply by checking in with us. Unless otherwise stated, cash refund will only be done via PayNow (mobile).
Acceptance of Terms
By accessing and using The Laundry Valet's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Service Description
The Laundry Valet provides professional laundry and dry cleaning services including pickup, cleaning, and delivery of garments and household textiles. Our services are available in designated areas within Singapore.
Service Standards
- We commit to providing reliable pickup and delivery within agreed time windows
- All garments are processed using professional cleaning methods and quality products
- We maintain strict quality control standards throughout the cleaning process
- Customer satisfaction is our priority, and we will address any concerns promptly
Customer Responsibilities
- Provide accurate contact and delivery information
- Ensure items are properly prepared for pickup (e.g., empty pockets, remove accessories)
- Report any issues or concerns within 48 hours of service completion
- Provide access to pickup and delivery locations as agreed
Payment Terms
- Payment is due upon service completion
- We accept various payment methods including credit cards and digital payments
- Prices are subject to change with prior notice
- Additional charges may apply for special handling or rush services
Limitation of Liability
The Laundry Valet's liability is limited to the lesser of the actual value of the item or the amount paid for the service. We are not liable for indirect, incidental, or consequential damages.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.